![]() The freight costs incurred to return a damaged or defective product will not be charged or payable by the customer.ĭamaged goods must be notified to ZARA LIVING PTY LTD within 24 hours of receiving your goods and ZARA LIVING PTY LTD may require the customer to provide proof of damage. If a replacement product is not available, the customer, upon returning the product, will receive a full refund. Where a product is deemed by ZARA LIVING PTY LTD to be in a state of un-repair or the damage considered major, we will replace the product free of charge to the customer. Should a product arrive faulty or defective upon receipt, ZARA LIVING PTY LTD will repair the defect-free of charge. ![]() Returns, exchanges and refunds are considered void 60 days from the purchase date if the product/s remain uncollected or the customer delays the delivery date, where a product is in stock and/or available for pick up or delivery. Please email: to initiate a product return. ![]() Upon receipt of the returned goods, we will inspect your product and a credit will be processed within 7 working days. We reserve the right to refuse a return in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care. Unfortunately, we cannot accept any returns where the original packaging has been ripped, damaged or discarded. In the event that shipping is free, the shipping costs incurred to deliver the order to the customer will be deducted from the final credit.Īll returns must be in their original packaging and present in a way that would allow ZARA LIVING PTY LTD to resell the product. Once a product has been shipped, even if it has not yet arrived at its intended destination, shipping costs are not refunded to the customer. Please note that delivery charges and cost to return the product/s are not credited to the customer. If a refund or exchange is agreed to by ZARA LIVING PTY LTD there may be an admin/handling fee. This includes orders which have not been shipped. We encourage you to take your time in deciding on your purchase as we do not offer refunds, exchanges or returns for change of mind. Please allow more time for production and delivery. The estimated delivery time is not guaranteed due to the nature of the customization. Any deposit paid for the customised orders will not be refunded. All customised orders (made-to-order by a customer) cannot be cancelled after placement.For change of mind cancellations, only 50% of the deposit will be refunded.Order cancellations are subject to a restocking fee which is 50% of the total price indicated in the order sheet.Request for cancellation must be sent via e-mail Written confirmation will be returned to you within two business days to confirm or deny your cancellations.
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